FreshPost Privacy Policy

Revised: September 22, 2022

SCOPE

This Privacy Policy tells you how FreshPost, LLC (collectively referred to herein as "FreshPost" or "we"), collect and/or use information that you ("you") provide or generate when accessing and using our software platform and services (collectively "the Platform"), whether through our mobile applications ("application") or our website ((www.freshpost.us, ("website")).

BY ACCESSING AND USING THE PLATFORM, BY ANY MEANS, YOU CONSENT TO OUR PRIVACY POLICY. FRESHPOST MAY MODIFY AND/OR CHANGE THIS PRIVACY POLICY AT ANY TIME, AND THESE CHANGES ARE EFFECTIVE UPON POSTING. YOUR CONTINUED USE OF THE PLATFORM CONSTITUTES YOUR ACCEPTANCE TO THIS PRIVACY POLICY AND ANY UPDATES OF THE SAME.

This Privacy Policy does not apply to the third-party online or mobile store ("app store") from which you download and install the application. The app store may collect and use data about you. We are not responsible for any of the data collected by any such third-party.

OVERVIEW OF FRESHPOST

The FreshPost mobile application and website provide access to the Platform to confirm delivery status of orders you placed through our partners’ retail sites and to access lockers on the FreshPost network. To use the Platform, you must create an account. When signing up, we will ask for registration information, including your name, a password, and email address. We will need this information to create your account so that we can contact you; allow you to access your information from anywhere on the same or a different mobile device or computer; and perform your tasks within the Platform.

In addition to your registration information, we collect other information about you. We may collect the type of device you are using, your IP address and other information described below.

You will always have control over the information that you provide. We do not share your registration information for marketing purposes. We will never share your information with others for use that is not explained in this policy and without your consent.

If you have any questions, please contact us at: hello@freshpost.us 

WHAT WE COLLECT

When using the Platform, we may collect information in a variety of ways. The information we may collect via the application and/or our website includes:

Account Information: When registering with the Platform, we will ask for personal information, such as your name, email address, phone number, and password. You may input some or all of this information directly to create your account or we may receive some or all of this information from one of your social media or email accounts, such as Facebook through Facebook Connect or Google.

Device Information: When registering with the Platform, downloading the application to a mobile device, and/or interacting with the website with a mobile device and/or a computer, we may collect information about your device type, mobile or machine device identification, geolocation information, time zone, language setting, browser type, and IP address.

Usage Information: As you use our Platform, either or both from our application and website, we collect and store information that you provide via the application and/or website. Information can include any data related to activities within the Platform, including order details, purchase history, delivery locations, times and locations of product pickups, pickup frequency, favorite products and merchants, and correspondence with us.

Interaction with the Platform: We may collect information about your interactions with the application and/or website while using the Platform. Interactions may include method of interaction (e.g., application or website); actions you take related to browsing, searching, purchase history, and product purchasing; time, duration, frequency, and location of your activities on the application and/or website; and interactions with other users. We may use this information to improve our services and suggest services of ours provided by third-parties.

Location: When you download, register, or otherwise use the application and/or website to use our services, we may receive information about your device and location. This information may be provided by geolocation services through your device or a manually inputted location. For example, your location may be obtained through GPS, Wi-Fi, or cell site triangulation. Device and location information may be received and tracked either continuously or while you are using the application and/or website. We may integrate with Google Maps, Apple Maps, and other GPS technologies to enable location tracking.

Third-Party Integration: We may collect information about you from third-parties for improving our services, security, and support. Integration with third-party services is optional and your choice. For example, you may choose to integrate with Slack, Microsoft Teams, Microsoft Outlook Calendar and Tasks, Google or Apple maps, and the like. If you choose to integrate with a third-party service, we may store one or more parts of your account information with the third-party service into your account with the Platform. We will treat this information as if you entered it directly into the application and/or website while using our services.

Publicly Available Information: We may use publicly available information about you for providing support, addressing fraud or security concerns, and customizing your experience.

Support Calls: We may record inbound and outbound Customer Service calls made to us. Call recordings will be held by our call provider and are used for monitoring purposes (including customer dispute resolution) as well as replayed for training purposes within FreshPost only. Other than phone number and name, no identifying information is held as part of recorded calls. All recorded call data can be retrieved and deleted upon your request.

RETENTION AND USE

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience with the Platform. Specifically, we may use information collected about you via the application and/or website to: create and manage your account, fulfill product orders, manage suggestions and recommendations to you and other users regarding products of interest.

We use the information collected from you to improve your user experience and improve our services. We may use your information to provide access to our services, give you access to your user history, customize your usage, provide customer support services, contact you to enforce any and all of our policies, prevent and mitigate any security issues including fraud or breach of security, compile anonymous statistical data and analysis for use internally or with third-parties, or monitor and analyze trends to improve your experience with the application and/or website.

We will retain any data collected for as long as we deem it necessary and relevant. In certain instances, we may have to retain information indefinitely in order to comply with laws and regulations, collect fees, resolve disputes, investigations, enforcement of agreements or other actions required by law.

SHARING OF INFORMATION

We will not, without your permission, sell, publish, or share your personal information to third parties for their marketing purpose.

We do use third-party agents, subsidiaries, affiliates, and/or service providers to provide support for our services. For example, we use third parties to assist in database management, cloud hosting, web and mobile analytics, image upload, and scanning. Third parties acting on our behalf and given access to your personal information are obligated to abide by our privacy practices and cannot use your information for other purposes. Where permitted by law, third parties may use data provided to them to improve their own services.

We may share some of your personal information with our business partners and clients to fulfill the aim of our services.

We may share your personal information with law enforcement, government officials, or other third-parties if we are obligated to do so by a subpoena, court order, or similar legal procedure, when it is necessary to do so to comply with law, or where the disclosure of personal information is reasonably necessary to prevent physical harm or financial loss, to report suspected illegal activity, or to investigate violations of any or all agreements with us, or as otherwise required by law.

If we reorganize or sell all or a portion of our assets, undergo a merger, or are acquired by another entity, we may transfer your information to the successor entity. If we go out of business or enter bankruptcy, your information would be an asset transferred or acquired by a third-party. You acknowledge that such transfers may occur, and that the transferee may decline to honor commitments we made in this Privacy Policy.

We are not responsible for the actions of third parties with whom you share personal or sensitive data, and we have no authority to manage or control third-party solicitations. If you no longer wish to receive correspondence, emails or other communications from third parties, you are responsible for contacting the third party directly.

CHILDREN'S POLICY

The Platform is not intended for children under 16 years of age. No one under age 16 may provide any personal information to or on the Platform. We do not knowingly collect personal information from children under 16. If you are under 16, do not use or provide any information on this website or through an application any of its features, register on the Platform, make any purchases through the Platform, use any of the interactive or public comment features of the Platform, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us at support@freshpost.us. 

COOKIES

We may use cookies, tracking pixels, and other tracking technologies on the application and/or website to help customize our services and improve your experience. When you access the application and/or website, your personal information is not collected using tracking technology. Most browsers are set to accept cookies by default. You can remove or reject cookies but be aware that such action could affect the availability and functionality of the application and/or website. You may not decline web beacons. However, they can be rendered ineffective by declining all cookies or by modifying your web browser's settings to notify you each time a cookie is tendered, permitting you to accept or decline cookies on an individual basis.

Your device or browser may include "Do Not Track" ("DNT") functionality as an optional setting. DNT allows you to express your preferences regarding tracking by advertisers and other third parties. We will continue to operate as described in this Privacy Policy, and not respond to a DNT signal.

OPTIONS REGARDING YOUR INFORMATION

1. Account Information: You may at any time review or change the information in your account or terminate your account by:

◦ Logging into your account settings and updating your account

◦ Contacting us using the contact information provided below

2. Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms and Conditions and/or comply with legal requirements. Having an account with the Platform and actively using the Platform may be required by your employer or the manager of the premises you wish to enter. Terminating your account may contradict those requirements and any other agreements you have in place, such as your employment agreement. 

3. Emails and Communications: If you no longer wish to receive correspondence, emails, or other communications from us, you may opt-out by:

◦ Noting your preferences at the time you register your account with the application and/or website;

◦ Logging into your account settings and updating your preferences; or

◦ Contacting us using the contact information provided below.

4. If you no longer wish to receive correspondence, emails, or other communications from third parties, you are responsible for contacting the third party directly. 

SECURITY OF YOUR INFORMATION

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information.

CONTACT US

If you have any questions or concerns with respect to our Privacy Policy, please contact us at:

FreshPost, LLC hello@freshpost.us